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Help Center
A help center under your name that answers customers before they ask
A public knowledge base of your articles, support tickets with stages and assignment, a chat widget on your website, and an AI agent that answers from your articles.
- Knowledge base
- Support tickets
- Chat widget
A help center with your logo and domain
The same questions every day? Answer them once
Instead of: Repeated questions eat up the team’s time
Articles customers read on their own
Instead of: Support requests in email and messages
Tickets with stages and assignment
Instead of: Website visitors leave without an answer
A chat widget that replies instantly
Features
Everything you need in Help Center
Knowledge base
Support tickets
Chat widget
Smart replies
Message translation
Knowledge base
Articles and categories in an easy editor, published to a public help site.
Support tickets
Customer requests become tickets with stages, agent assignment and business hours.
Chat widget
One line you copy into your website, with your own colors and greeting.
Smart replies
An AI agent answers from your articles and hands harder cases to your team.
Message translation
Visitor messages and your team’s replies are translated between languages.
For the support team
Every request in a ticket, and every ticket has an owner
Tickets are assigned to team members and tracked through their stages until closed.
- Ticket assignment
- Request stages
- Business hours
For your customers
An instant answer from your website
Visitors search the articles from inside the chat window, or ask and get a reply from the AI agent.
- Article search
- Smart reply
- Handover to the team
Get started in three steps
Write your articles
Or bring them over from your documents.
Install the widget
With one line on your website.
Turn on smart replies
From your articles.
Help Center plans
In Saudi riyals, excluding VAT. The AI assistant is free in every plan.
Basic
29SARper agent · monthly
- Up to 500 articles · public knowledge baseمتوفرة
- Customer ticket portalمتوفرة
- Support tickets with stages and assignmentمتوفرة
- Your logo and coloursمتوفرة
Most popular588490SARper agent · per yearEquals SAR 40.83 a monthSave SAR 98 a year
Advanced
49SARper agent · monthly
- Up to 2,000 articles · public knowledge baseمتوفرة
- Everything in Basic, plusمتوفرة
- Your own domainمتوفرة
- Response targets and business hoursمتوفرة
- Auto-assignmentمتوفرة
- Smart ticket repliesمتوفرة
Detailed plan comparison
Every feature of every plan, by area.
| Feature | Basic | Advanced |
|---|---|---|
| Limits | Up to 500 articles · public knowledge base | Up to 2,000 articles · public knowledge base |
| Customer ticket portal | نعم | نعم |
| Support tickets with stages and assignment | نعم | نعم |
| Your logo and colours | نعم | نعم |
| Your own domain | لا | نعم |
| Response targets and business hours | لا | نعم |
| Auto-assignment | لا | نعم |
| Smart ticket replies | لا | نعم |
Questions about Help Center
Does the help center carry my business name?
Yes, with your logo and colors, and you can connect your own domain.
How do customers send their requests?
Through the ticket portal in the help center, or the chat widget on your website.
Do I need a developer to install the widget?
No. You copy one line into your website or into your website platform’s settings.
Who replies to visitors?
Your team, or an AI agent that hands over to your team when needed.
Try Help Center free for 14 days
No credit card. We help you set up and move your data.